Ross McCammon's recent article in Entrepreneur "Pick Up The Damn Phone" highlights a complaint many clients experience - they can't call and talk with anyone. This experience stems not from failed returned calls but due to firms burying or going so far to not even list their phone number on their website. McCammon endorses "...the telephone as the most valuable form of com...

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In case you missed it, this week marks the 50th Anniversary of National Small Business Week   This week of national recognition of the "shop down the street" and the solopreneur was first declared by President John F. Kennedy in 1963 here in the U.S.  

National Small Business Week image: sba.gov/nsbw

The other day I called on a prospective client to open discussions on creating their web presence.  As we sat down to talk about their goals, I noticed the odd look I received when I pulled out paper and a pen. You see, I start with paper - always.  It may be blank or simple lined paper but most of the time it is storyboard paper (think the handout view in PowerPoint or Keynote).  It may sound a bit strange but there is a reason.  Don't get me wrong with all of the computers and other electronic devices I own or have access to, I could never touch a piece of paper, ever. 

In a few short days, 2012 will come to a close.  Amid the holiday cheer and madness, maybe do a little reflecting.  While it is not always fun it is crucial for success.  Throughout the year, review of individual objectives is done but at the end of the year is when a long hard and honest look at things is needed.  This reflection sets the tone for the new and successful new year.

With that, here are 5 things to do before the New Year.

My dad, as you might have figured out, is my best friend. He and I talk nearly everyday about nearly everything - business that is. Despite being my best friend there are still some things don't want to discuss with dad. 

One of my dad's favorite phrases is "Tell me something good".  It is the second thing he says right after "hello".  Clients feel the same way.  They want to know that the time/effort/money spent on their website/event/print materials was worth it.  They want to know there are no issues and everything is running smoothly.  They want to know that all they need to do is sit back and do nothing - all is taken care of. 

FastCompany.com | Christina Chaey | November 2, 2012 | How Seamless Defied Sandy, Kept The Hot Meals Coming, And Inspired Twitter Love